FAQ                

We invite you to review the following items to give you a thorough and clear understanding of making a purchase through our company. We want you to have complete peace of mind. Thank you for your time and patronage.

 Our Terms & Conditions of Trade for UK & EU

 1.   Quotations & Purchase Orders: Generally, we require a purchase order for each and every vehicle ordered, unless prior arrangements are made. Orders may be sent to us via E-mail, normal post, phone or facsimile using our supplied form. Within a reasonable period of time (usually 72 hours), we will answer your request for a quotation or purchase order, provided we have your correct contact details information. Please be sure to list any questions on your request form or via E-Mail.

 2.  Invoices: In response to your "Quotation Request" we will send you a "Quotation - Pro Forma Invoice" with all the pertinent details regarding your order. We ask that you please check over the contact & vehicle details to ensure that everything is correct. Please make any necessary corrections and return to us. In response to an actual "Purchase Request", we will send you a "Sales Agreement - Commercial Invoice", which is essentially the same as the "Quotation - Pro Forma Invoice". 

 3.  C & I Japan Price/ UK Costs: On either of our invoice documents will be the C & I  Price, which is the total cost of purchasing your vehicle from Angel Motors Japan. You will not be asked to pay anything in addition to this C & I Price! To clarify, the C & I  Price includes the actual cost of the car, inland transport in Japan, all fees in Japan for customs and clearance, and all other documentation and our company service fee and also includes marine insurance for the full value of your vehicle. You will be responsible for shipping charges which are payable collect in the UK or EU along with other normal importation charges such as customs & freight import charges, the UK duty (10%), the UK VAT (17.5%) as well as the fee for an SVA and/or MoT test, registration, road tax, etc. Autotrade Logistics Ltd. is a vehicle import freight company that can assist you with some of the details of bringing your newly purchased vehicle from us into the UK. Please contact Mr. Ian Jacobs in Southampton at (02380) 339611. They also arrange for UK modifications' work to be done on your imported vehicle as well as having an SVA test done right at the port.

 4.   Sales Agreement & Funds Remittance to Japan:  If you agree with the Terms & Conditions of Trade in this document & accept the C & I price as listed on one of our invoices, then either full or partial remittance of the C & I Price must be made to our Japan bank in Japanese Yen to initiate an order. (Our bank account details will be listed on one of our invoices.) If full remittance is made initially, then we will locate and purchase your vehicle & confirm the purchase with a "Confirmation of Purchase Notification". If partial remittance (50% of the C & I Japan Price) is made, then the balance of 50% must be remitted after your receipt of our "Confirmation of Purchase Notification" and prior to shipment. Once your vehicle is purchased, shipping arrangements will be arranged. Once payment is confirmed, this then constitutes a legal basis of a sales transaction.

 5.       Refund Policy: Generally, a refund is possible under the following circumstances:

  1. After a period of not less than 30 days (from the receipt of your remittance) in which we are not able to locate your car according to your specifications, you may request a refund minus a bank remittance fee of 5,000 Japanese yen (30 £). Otherwise, we will continue to source and purchase your vehicle.
  2. If a customer decides to cancel an order after a partial or full remittance is made, but before an actual purchase, then a refund is possible minus a bank remittance fee of 5,000 Japanese yen (30£).
  3. If a customer decides to cancel an order after a purchase has been made, but prior to shipping, then fee of 60,000 Japanese yen per vehicle (350£) will be deducted. This is mainly to cover an auction vehicle cancellation fee & a remittance fee.  
  4. If for any reason we are not able to locate your vehicle after 6 weeks, we have the right to discontinue our search, will subsequently notify you and give you a full refund.

6.   Shipping, Delivery & Documentation: Once your vehicle has been purchased, we will take care of all arrangements in Japan as explained herein including an "all risks" marine insurance for the full amount of your auto's value. So, from the time that we purchase a car for you, to delivery to your port, your vehicle is fully covered.

Our documents to the UK & EU include:

·         Bill of Sale 

·         Invoices

·         Vehicle De-registration Documents (original with an English translation).

·         Bill of Lading documents with Marine Insurance

·         Any other manuals or servicing documents will also be included. If there are servicing records, we will endeavor to give you a brief summary in English with the auction vehicle inspection list. 

 7.  The Import Process/ AMJ Responsibility: For the time being the import process for the UK is fairly straightforward for any models up to and including 1996. For any recent updates or changes we suggest that you contact Yuwautotrade Logistics Ltd. at (023) 8033 9611. Angel Motors Japan is responsible for making all arrangements from Japan to get your vehicle to the nearest UK port and to send you all of the above listed legal documents required for importation. From that point on and once your vehicle arrives, it will be your responsibility to contact or work with Yuwautotrade Logistics Ltd. or the UK freight forwarder/customs broker such as ITS Maritime (UK) Ltd. to bring your car into the country and pay all necessary fees and taxes. ITS Maritime (UK) Ltd can be reached at freephone: 0808 1003009 or 023 8021 2178.

 8.  Quality of Vehicles:  As mentioned on our Web Site or advertising, we only purchase vehicles in good overall condition. Any noticeable defects other than normal wear will be specified on our documents or communicated to you. Please note that all vehicles sold at Japan auction houses are given a very thorough check & evaluation. Our experienced staff then reviews each vehicle prior to bidding to verify the vehicle evaluations. All vehicles are shipped true to our "Sales Agreement - Commercial Invoice". No other claims can be made aside from receipt of a different shipment or actual loss of shipment.

 9.  Communications: Please be assured that from the time we receive your first communication, we will do our utmost to fully communicate with you about your order and endeavor to find you the best quality vehicle for our specified FOB price. If you have any questions or concerns, please do not hesitate to contact us directly.